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First Choice Mobility - First for Price, First for Service, First for Choice

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Information about our approach to Coronavirus / COVID-19

We have acted quickly to implement a specific Coronavirus / COVID-19 policy and strategy to help protect our customers, our own team members and the wider community. This strategy is responsible and pragmatic and we recognise the unique position we are in given the needs of our customers.

We have always put customers first and our strategy is designed to allow us to continue to provide the very highest levels of customer service.

We have followed the Government advice and closed our retail outlets, our website is still operating as normal, we are taking all necessary precautions to reduce risk. Our focus is to minimise as far as possible disruption to the supply of goods and services to our customers.

The current circumstances are new to us all but we are committed to continuing to provide the highest level of service that our customers are accustomed to. This approach may evolve over time and we will update this page accordingly. Our phone lines will request that you visit our website or email us at for your enquiries, alternatively you can complete the form on our ‘Contact Us page’ we will act quickly to respond to your enquiries and endeavour to supply you with the products you require and keep you fully informed.

Deliveries, and Installations Deliveries:

All deliveries will be in accordance with the government guidelines. All delivery drivers have been instructed to deliver your order using latex gloves and to be able to deliver without the need for a signature. All courier services have been given their own directives to comply with the government guidelines.

For orders with our special delivery including installation, the delivery staff use a fresh pair of latex gloves for each delivery and installation, there will no need for a signature. The room where installation is to take place must be vacated to allow for our team to set up your product.

Ordering products:

We can still receive your orders on our website, or if you have an enquiry please email us at we are at hand to help you.

Or you can complete the form on our ‘contact us page’.

We can also receive your enquiries via our Facebook page here:

Returning products:

In the event you wish to return a product ordered from us, please email within 14 days of receiving and our returns department will reply to you with instructions. Or please visit our returns page for further information

Thank you


At First Choice Mobility our specialist Sales and Parts team have many years’ experience and are available by telephone or email to advise and recommend solutions. (Please see below)

Our Parts team will ensure they source the correct part or alternative solutions for you, from inner tubes to motors, tyres to throttle pots or handsets for rise and recliners – our parts team will ensure it’s the correct part for your particular product.

Our Sales team have extensive product knowledge and will discuss and understand your requirements and only then recommend solutions for you, from Scooters to wheelchairs, Rise and Recliners to Powerchairs.

Our Sales team specialise in bespoke and tailor made products to suit your need. Tilt and Space Rise and Recliners and Wheelchairs, Bariatric Products, Rise and Recliners, Wheelchairs and Powerchairs.

If you have any questions or need to clarify a product or part you need to order then please contact one our team using the details below.

Westbrook Showroom:
First Choice Mobility Ltd. 131 Canterbury Road, Westbrook, Kent CT9 5BD
01843 292136 / 0800 6123 454

Tankerton Showroom:
First Choice Mobility 156 Tankerton Road, Tankerton, Kent CT5 2AW
01227 907003

Sales Enquiries

Please email

Parts Enquiries

Please email with the following information;

  • Your Name
  • Contact Number
  • Email Address
  • Make of Product
  • Model
  • Serial number
  • Part Required
  • Attach a Picture of the part if possible


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First Choice Mobility Ltd. 131 Canterbury Road, Westbrook, Kent CT9 5BD. Registered Company Number: 5929746 VAT Number: 896 2107 03
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